# Troubleshooting - If your Ringnode is not working properly

If your Smart Ringnode is not working properly, check the following:

- Is the Ringnode correctly seated in the computer's expansion slot?

- Is the cable to your network correctly and securely attached to the Ringnode? Is the cable connected through to a Ringhub or multi-station access unit?

- Run the Ringnode diagnostics program. Does it find the Ringnode? If not, the Ringnode's interrupt, DMA channel, or I/O space settings may be conflicting with the settings of some other board that you have already installed in your computer. Try using other Ringnode settings.

- If the diagnostics program does find the Ringnode, does it stop the test at some stage with an error message? If so, follow the hints that the program gives you, make the modification suggested, and try again.

- If the diagnostics program reports your software-configurable Ringnode as disabled, this may be because you have changed the hardware switches without updating the software settings and performing a hard reset. To enable the Ringnode, run the configuration software, and press [F7] from the Ringnode configuration window. This allows you to use the hardware settings to determine the Ringnode's configuration. Then reboot the computer by switching it off and then on again.

- If the Ringnode passes the diagnostics tests, check the software installation. In particular, check that you have copied the required files onto your boot disk and that you have modified the configuration files correctly. Check the README file and the \INFO subdirectory on the Ringnode disk for information about the application you are using, in case there are any special switch settings or command-line options needed for that application.

- If you still cannot get your Smart Ringnode to function correctly, ask your supplier to help you.

- Madge Networks Ltd. and Madge Networks Inc. maintain a free 24-hour Bulletin Board System (BBS) that provides the latest drivers and technical support information. You need a modem to access the BBS. Ideally you should use an ANSI (VT100) terminal emulator (for example, ProComm) with your serial port set to 8-bit data, NO parity check, and ONE stop bit. The BBS supports modem speeds of up to 19200 baud (with MNP5). Download protocols supported are XModem, YModem, and ZModem.